Terms & Conditions

Welcome to BL Prime Holidays. These terms and conditions outline your rights and responsibilities when booking travel services with BL Prime Limited. By using our services, you agree to comply with and be bound by the following terms.

1. Contract

When you make a booking with BL Prime Limited, you are entering into a legally binding contract between you and BL Prime Limited. A contract exists as soon as we issue our confirmation invoice.

2. Booking & Payment

All bookings are subject to availability at the time of processing.
Payment must be received in full or according to the agreed deposit schedule specified at the time of booking.
Accepted payment methods include Bank Transfer and major Credit/Debit cards.

3. Cancellation & Refunds

Cancellations must be made in writing to hello@blprimeholidays.com. The following refund schedule applies:

60+ days before departure: 80% refund of total value
30–59 days before departure: 50% refund of total value
Less than 30 days: Non-refundable

4. Force Majeure

BL Prime Limited is not liable for events beyond its control, including but not limited to natural disasters, acts of God, political unrest, strikes, or government-imposed travel restrictions.

5. Liability

BL Prime Limited’s liability is strictly limited to the total value of the booking. While we curate high-end experiences, we act as an agent for third-party providers (hotels, airlines, transfer companies) and are not responsible for their direct service failures.

6. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of these courts.

7. Complaints

If you have any concerns during your journey, please contact us immediately at hello@blprimeholidays.com or +447440117067. We aim to acknowledge and resolve all formal complaints within 14 days of receipt.